Privacy Policy

1. Introduction

No Carpet Stays, provided by Serial Scaler, LLC ("we", "our", or "us"), is committed to protecting your personal information and your right to privacy. Not only do we want to help you find carpet-free stays, we want you to feel safe using our platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Collection of Your Information

We collect information in the following ways:

2.1 Personal Data You Provide

• Account Data: If you register, we collect your email address and authentication details (via Supabase).
• Booking Data: When you initiate a booking, you provide "Guest Details" (First Name, Last Name, Email, Phone Number). We transmit this directly to our Booking Partners.
• Communications: Content of messages or feedback you send us.

2.2 Automatically Collected Data

• Device Information: IP address, browser type, operating system, and access times.
• Usage Data: Pages viewed, hotels clicked, and search queries (e.g., "Hotels in Tokyo").
• Local Storage: We use local storage to persist your "Saved Lists" (for guest users) and recent searches.

3. Cookies & Affiliate Tracking

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

4. How We Use Your Information

We use the information we collect to:

• Facilitate the creation of and secure your account.
• Process travel bookings and pass necessary details to Travel Suppliers.
• Send you booking confirmations and service updates.
• Improve our AI algorithms (by analyzing which floor types users prefer).
• Prevent fraudulent transactions and monitor against theft.
• Comply with legal obligations.

5. Disclosure of Your Information

5.1 Third-Party Service Providers

We share information with third parties that perform services for us or on our behalf:

• Booking Engines: LiteAPI, Expedia, Booking.com (for booking fulfillment).
• Infrastructure: Supabase (Database & Auth), Hosting Providers.
• Analytics: Google Analytics (to understand site usage).

5.2 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When you delete your account, we delete your user profile data from our active databases.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information (including SSL/TLS encryption). However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request that we correct any information you believe is inaccurate.
• Right to Erasure: Request that we delete your personal data ("Right to be Forgotten").

To exercise these rights, please contact us at the email provided below.

Facebook Data Deletion Instructions

According to Facebook Platform rules, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL. If you want to delete your activities for the NoCarpet Login, you can remove your information by following these steps:

1. Go to your Facebook Account’s "Settings & Privacy". Click "Settings".
2. Look for "Apps and Websites" and you will see all of the apps and websites you linked with your Facebook.
3. Search and Click "NoCarpet Stays" in the search bar.
4. Scroll and click "Remove".
5. Congratulations, you have successfully removed your app activities.

Additionally, to request complete deletion of your data from our servers, please contact us at support@nocarpetstays.com.

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If we learn that we have collected information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible.